Survey Shack Genie Support

Expert surveyor support when you need extra clarity.

Have questions or concerns about the property you’re inspecting? With Survey Shack Genie, you can get clear, tailored guidance from a professional surveyor on up to three questions or concerns, including defects identified during your inspection, aspects of your report you’d like help understanding, or material information queries.

How It Works

• Submit up to three questions or concerns about the property you’re inspecting
• Add supporting photos, videos, or other relevant evidence where helpful
• A professional surveyor will review your Survey Shack report, submitted evidence, and relevant inspection inputs
• You’ll receive a clear, actionable response within 48 hours, including recommended next steps

Features

Get expert advice on up to three post-inspection concerns.
Simply submit your questions along with any supporting photos. A professional surveyor will review:

You will receive a clear, actionable response within 48 hours, including recommended next steps.

Eligibility

Available as an upgrade with Survey Shack Core.

Important to Know:

Survey Shack Genie is not a surveying service and doesn’t include valuations, legal advice or financial advice. Guidance is based only on your completed report and any submitted photos — no site visit or inspection is carried out by Survey Shack.