Frequently Asked Questions

You 🙂 That’s right – you’re in charge! With the help of the Survey Shack app, you will inspect the property step by step, guided by expertly designed prompts, images, and visual cues. Along the way, you will learn about the property, its condition, and gain insight into what surveyors look for.

Your responses to a set of professionally crafted questions generate an informative report on the property’s condition. This process not only helps you understand the property better, but also, when necessary, provides specific recommendations on the best professional or qualified contractor to instruct.

Inspection time varies depending on the size of the property. Survey Shack guides you through the process step by step, helping you identify defects and learn along the way. You won’t be required to complete the inspection all at once. Your progress is saved automatically, so you can pause and resume whenever it suits you. Once your inspection is complete, sit back and review your detailed, actionable report over a cup of tea.

We do not provide valuation services.

The primary purpose of a mortgage valuation is to safeguard the lender’s interest in a property. While the valuation surveyor has a duty of care to the applicant, these surveys are often brief, sometimes lasting as little as 15 minutes, including property measurements. Consequently, it’s evident that a mortgage valuation survey does not comprehensively assess all aspects of a property’s condition. It may not account for upcoming significant expenses that could impact the applicant but might not concern the lender.

The guidance, questions and responses have been crafted by qualified surveyors. However, for Express and Core, a professional surveyor does not review your individual answers or your report – these are generated automatically from your inputs.

If you’ve chosen Premium with Genie support, once you finish your inspection you can ask up to three specific questions to a professional surveyor, who will review your submission and the relevant sections of your report. You’ll receive practical guidance within 48 hours. This is expert guidance only and not a regulated survey, valuation, legal or financial advice, and no site visit is carried out by Survey Shack.

Based on your inputs, you may receive advice recommending instructing a professional surveyor and/or consulting with competent contractors.