& Conditions

Developed by professional surveyors with RICS accreditation, Survey Shack guides you through each step of the survey process.


Last updated: 17 April 2024



The “Core Requirements” means the following requirements:

  • to comply with any local laws which apply to the use of the Site in the country you are accessing the Site (although we do not guarantee that our Site will comply with the local laws in the country in which you are accessing the Site);
  • that all information provided to Survey Shack is truthful, accurate and complete;
  • to comply with all laws and regulations applicable to the Site, the App and any services you may receive where they are received and where the Site is based, in particular (without being limited to) all requirements for the use and storage of personal data.

DISCLAIMER REGARDING THE APP: The Site provides for access to our App which may be used to prepare reports which are intended to act as a pre-survey report.  In respect of the App, the reports generated by the App are not intended to replace a detailed survey report and users must NOT rely on the reports provided from the App.  Survey Shack is not liable for any damages, claims or any matter arising from a report or the use of the App (except for matters which cannot be limited).



What's in these terms?

These terms tell you the rules for using our website www.survey-shack.com (our site).

Who we are and how to contact us

www.survey-shack.com is a Site operated by Survey Shack Limited ("we, us or our"). We are a limited company, registered in England and Wales under company number 15118571 and have our registered office at Vision House 3 Dee Road Richmond Surrey TW9 2JN.

To contact us, please email contact@survey-shack.com.

By using our site you accept these terms

By using our Site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our Site. We recommend that you print a copy of these terms for future reference.

The use of our site is at all times subject to our acceptable use policy which all users MUST comply with.  The acceptable use policy is to protect us and all users.

App terms for users of the App

Use of the Survey Shack application (App) and our tools for preparing reports via the App (Reports) are subject to our Survey Shack App terms and conditions.  These are available here via the App, as updated from time to time.

There are other terms that may apply to you

  • Our Privacy Policy.  See further under the section “How we may use your personal data” below.
    Our Cookie Policy [LINK], which sets out information about the cookies on our Site.

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our Site, please check these terms to ensure you understand the terms that apply at that time. The date that these terms were last updated is set out at the top of these terms.

We may make changes to our site

We may update and change our Site from time to time to reflect changes to our service, our users' needs, our business priorities and for regulatory or legal reasons.

Accuracy of Content on our Site

While we use reasonable attempts to ensure the accuracy and completeness of the content and materials on the Site (Content), to the extent permitted by law (including the Consumer Rights Act 2015), we do not warrant the accuracy, completeness or suitability of any of the Content. The Content may be subject to change without notice and we do not undertake to keep the Site up-to-date. The Content is factual information only, is not comprehensive and is for general information purposes only. We also do not warrant that access to the Site will be uninterrupted, error-free or free from viruses

We may suspend or withdraw our site

We do not guarantee that our Site, or any content on it or available through our service, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Site or our service for business, operational and legal or regulatory reasons. 

We reserve the right to investigate any suspected or alleged misuse, abuse or unlawful use of our App or this Site and where/if necessary, co-operate with law enforcement agencies as part of such investigations.  We may disclose any information or records within our possession or control about your use of the Site to law enforcement agencies in connection with any investigation of suspected illegal activities, to protect our rights or interests, or in response to legal claims or processes.

We may transfer the rights in the App or this site to someone else

We may transfer our rights and obligations under these terms or the Site and/or App to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your relevant rights and our relevant obligations.

Conduct we do not accept

You must not do or attempt to do anything that is unlawful, which is prohibited by applicable law, which we would consider inappropriate or which might bring us or the Site into disrepute. This includes: anything that would constitute a breach of an individual’s privacy or any other legal rights;

  • using the Site to defame, harass, threaten, menace or offend any person;
  • using the Site for unlawful purposes;
  • interfering with any user of the Site;
  • tampering with or modifying the Site, knowingly transmitting viruses or other disabling features, or damaging or interfering with the Site, including using trojan horses, viruses or piracy or programming routines that may damage or interfere with the Site;
  • using the Site to send unsolicited electronic messages; 
  • using data mining, robots, screen scraping or similar data gathering and extraction tools on the Site; or
  • facilitating or assisting a third party to do any of the above acts.

You must keep your account details safe

If you choose, or you are provided with, a username, password or any other piece of information as part of our security procedures when using our App, this Site or our service, you must treat that information as confidential, and must not disclose it to any third party.  You agree to ensure that the Site is not accessed via your account by any third party and in particular it is not used by anyone who should not do so.

We have the right to disable any username or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use or our Service Terms.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at contact@survey-shack.com.

How you may use material on our site and provided through our service

Unless otherwise indicated, we own or license the Content and all intellectual property rights (including any copyright, registered or unregistered designs, illustrations, artwork, patents or trade mark or logo rights and domain names) displayed or used on the Site (Our Intellectual Property).  If you believe that we are using material that we are not entitled to do so, please inform us immediately at contact@survey-shack.com and we will take appropriate steps to address this.  Our works are protected by copyright laws and treaties around the world. All such rights are reserved.

You agree not to use any part of Our Intellectual Property on our Site or provided through our service for any purposes without obtaining consent to do so from us or our licensors, which may be withheld at our/their absolute discretion.

Any anonymised data we produce from the use of the Site belongs to us and may be used as we determine.

Our responsibility for material on this site

Any material we provide on the Site is not permitted to be used outside of the Site.

We make no representations, warranties or guarantees, whether express or implied, that the content on our Site or available through our App/service is accurate, complete or up to date.

We are not responsible for websites we link to

Where our Site or any content provided via our service contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources, and you make your own investigations with respect to the suitability of those websites.

Our responsibility for loss or damage suffered by you

Whether you are a consumer (under the Consumer Rights Act 2015) or a business user of the Site:

  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
  • Different limitations and exclusions of liability will apply to liability arising as a result of our providing you with our services through the App, which will be set out in our Survey Shack App terms and conditions.

If you are a business user:

  • We exclude all implied conditions, warranties, representations or other terms that may apply to our Site or any content on it.
  • We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
  • use of, or inability to use, our Site; or
  • use of or reliance on any content displayed on our Site.
  • In particular, we will not be liable for:
  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

If you are a consumer user:

If you are a consumer under the Consumer Rights Act 2015, we a) to the fullest extent permitted by law shall not be liable for any loss, liability, damage, costs, claims or expense suffered or incurred by you arising from or connected with the use of the Site(including any inability to access or use the Site or App at any time) or the receipt of any services/Reports however arising; and b) subject to the other provisions of these Terms of Use or any applicable Terms and Conditions, we shall endeavour to maintain a high standard of service and integrity, but to the fullest extent permitted by law we make no warranty, representation expressed or implied as to the suitability of the Site. If any defective digital Content that we have supplied to you damages a device or digital content belonging to you, and this is caused by our failure to use reasonable care and skill, we will either repair the damage (within a reasonable period of time) or pay you compensation. Our total liability for such damage will be limited to us repairing the damage or pay you the compensation. However, we will not be liable for damage that was caused by you failing to have in place the minimum system requirements advised by us.

How we may use your personal data

We will only use your personal data as set out in our Privacy Policy

We are not responsible for viruses and you must not introduce them

We do not guarantee that our Site or our services will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our Site and our service. You should use your own virus protection software.

You must not misuse our Site or our service by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored, or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our Site in any website that is not owned by you.

Our Site and our service must not be framed on any other site, nor may you create a link to any part of our Site other than the home page.

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on our Site other than that set out above, please contact us using the contact information at the top of these terms.

Which country's laws apply to any disputes?

These terms of use, their subject matter and their formation, are governed by the laws of England and Wales. You and we both agree that the courts of England and Wales will have exclusive jurisdiction over any dispute arising from these terms.